We understand that things come up, and you may need to cancel, reschedule, or shorten your booking.
To ensure fairness and accommodate all our clients, we kindly ask you to take a quick look at our cancellation policy.
CLIENT CANCELATIONS
Cancellations made more than 48 hours before your scheduled service:
You will receive a full refund or can reschedule your appointment at no additional cost.
Cancellations made less than 48 hours but more than 24 hours before your scheduled service:
You will receive a 50% refund. Alternatively, you can reschedule your appointment with a small adjustment fee.
Cancellations made within 24 hours of your date of service:
Unfortunately, we cannot offer refunds for last-minute cancellations, as this leaves us with limited time to fill your spot. However, feel free to reach out, and we’ll do our best to accommodate you in the future.
SIT STAY PLAY PLAY PLAY CANCELATIONS
While we strive to provide reliable care for your pets, there may be circumstances beyond our control that require a cancellation or reschedule from our end. Here’s how we handle these rare situations.
Weather-Related Cancellations:
In the event of severe weather, such as when public schools are closed, we will reschedule dog walking and puppy package appointments for a safer time. However, rest assured that for families on vacation or who cannot care for their pets, we will still make every effort to fulfill visits as scheduled.
Personal Emergencies:
In the unlikely event that I am unable to provide services due to a personal emergency, you will receive a full refund for the affected services. To make up for the inconvenience, we also offer a free 30-minute dog walking session for your next booking. If you are on vacation and I am unavailable, I will work diligently to arrange care with a trusted, qualified caretaker to ensure your pet is still looked after.
Thank you for your understanding and cooperation! We appreciate your business and look forward to caring for your furry companion!